All our products on I'M.SOLAR

1. Which products are available in the I’M.SOLARⓇ online store?

The I’M.SOLARⓇ online store offers everything needed for an efficient and cost-effective solar installation. I’M.SOLARⓇ is a European brand for photovoltaic products, which caters both to private and business customers. It offers:

  • Polycrystalline solar panels, monocrystalline solar panels and glass-glass-panels. We manufacture all types of solar cells in our own European factory in order to fulfil all our customers‘ needs. We manufacture products for every geographical area, which adapt to different climatic conditions and aesthetic needs.

  • Solar inverters. We manufacture the right highly innovative solar inverters for every solar installation. Our smart connected products enable real time data surveillance to keep you informed about the efficiency and energy production of your solar installation at all times.

  • Mounting systems. We manufacture and retail all types of mounting systems. Our customers can install their solar installations anywhere and wherever they want. You can find mounting systems for roofs, the floor, carports and verandas in our online store.

  • Solar batteries (coming soon)
2. Where can I find important product information?

I’M.SOLARⓇ provides detailled product datasheets containing all the important information driving your decision to purchase. The product datasheets serve as a comprehensive product description. You can find all the technical data as well as customer evaluations. The technical data is listed in the different tabs of the product datasheet.

3. What to do if a product is temporarily out of stock?

If a product is temporarily out of stock, you can set up a notification by clicking on "Let me know when the product is available again". We will notify you via e-mail as soon as the product you want is back in stock.

On I’M.SOLARⓇ, you can check whether products are in stock directly on the product description.

4. How does I'M.SOLARⓇ ensure top quality?

All I’M.SOLARⓇ products are manufactured in our European production plant in Lithuania. We have chosen an eco-friendly approach in manufacturing.

All our products undergo extensive testing before they are brought to market. This way, we can offer 0-default products in top quality to our customers.

We are among the very few European manufacturers with a fully integrated production chain. We do not only manufacture our own solar panels, but also our very own solar cells. Thus, we can ensure that every single cell meets our high quality standards.

Cells with defaults are categorically sorted out in the production process.

5. Can I order a single solar panel?

For safety reasons during shipping, ordering single solar panels is currently impossible.

The product datasheet lists the minimum order quantity. In most cases, the minimum quantity is 5 solar panels.

6. I would like to give a product back. Can I do that?

In accordance with French legislation on distance selling, you have a period of 14 days to exercise your right of withdrawal (Loi Hamon).

This right of withdrawal is only valid for orders from private individuals. However, you will be responsible for the return shipping costs. The withdrawal request will only be taken into account for products that have not been unpacked and sealed. Indeed, if the products are open, they will be considered as second-hand and we will not be able to put them back on sale. M. SOLAR only sells new products.

Before returning a product to us, we will ask you to notify us of a possible return by email.

7. How long is the warranty period for I’M.SOLARⓇ products?

I'M.SOLARⓇ is the requirement of European quality and as a manufacturer of our own photovoltaic cells, they are tested and sorted to ensure the best possible performance. This is why we can commit to such a long performance period.

8. Are the mouting systems suitable for all types of installations?

I'M. SOLAR mounting systems are suitable for all types of installations. Whether it is roof tiles, flat roof, over-imposition, garage, verandah, floor and carport, our mounting systems can be adapted to all surfaces. You are no longer limited in your photovoltaic project because thanks to the I'M. SOLAR fixation, your project becomes concrete. You are therefore free to install your solar panels wherever you want. 

9. How can I modify my billing and/or shipping address or add a new one? 

To create your addresses, simply log into your personal account I'M.SOLAR.

  • Click on "My addresses".
  • Then click on "Create a new address".

You have the possibility to create several billing and delivery addresses. This is very useful when you want to have the goods delivered directly to a construction site, for example.

Tip: You have the possibility to give a name to the address you create. This option is useful when the delivery address is different from the billing address. 

You want to change one of your addresses, click on "My addresses" in your account and then on "Update".  The update is immediate and is done in time.

Attention: if you wish to change a delivery address, after the shipment of the goods, you will have to contact us directly from our "contact us" section so that we can notify the logistics. 

10. Which should I open an account as a professional?

Opening an account on I'M.SOLARⓇ as a professional will allow you to access many Premium services such as:

  • The free simulator that allows you to determine the necessary equipment according to the size of your roof and your annual consumption.
  • The possibility to place an order in 1 click
  • The follow-up and history of your orders
  • Fast exchange with customer service
  • The follow-up of your estimates The follow-up and edition of invoices
  • Opening an account on the M.SOLARⓇ is simple and without any commitment.

As a professional, I'M.SOLARⓇ rewards your loyalty. Depending on the turnover achieved on I'M.SOLARⓇ you can access our catalogue of communication media free of charge. We equip you with t-shirts, polo shirts, construction helmets, caps, jackets and other essential advertising items.

Important: All professional customer accounts are secure. You are the only one who can modify this information. Please make sure that your information is up to date so that you can receive emails about your orders. Fill in a phone number is very important at the time of delivery when the carrier calls you to confirm the appointment time.