What is the procedure in case of damages?

You notice a loss of performance of our products? The linear decrease of solar panels is more important than expected? If your inverter or batteries are no longer working, send us an e-mail to warranty@im.solar indicating the cause of the damage, the date and a detailed description of the malfunction with photos. After examining the data provided, you will receive an e-mail with all the terms and conditions of coverage we can offer you. 

In case of a claim covered by the serenity insurance, please contact us by e-mail at warranty@im.solar providing us with a detailed description of the claim, the date of the claim and photos. The request will be processed by our services within 48 hours. After examining the data provided, you will receive an e-mail with the terms of payment the insurance company can offer you.