How to benefit from I'M.SAFE warranty?

1

You notice a claim, a loss of performance of your solar panels or an incident on your inverters, just send us the following address warranty@im.solar:

• the defects observed,
• a detailed diagram of the connection accompanied by photos,
• any error codes,
• the product serial number(s),
• access to the I’M.SOLAR® Portal (internet tracking),
• the surname and first name of the person who registered the guarantee,
• the duration of the fault

To save time and declare the claim as quickly as possible, we advise you to answer each of the points above.

2

The request is processed as a priority by our customer service within a maximum of 24 working hours (Monday to Friday from 9 a.m. to 6 p.m.). This translates into a management of the file. The processing of the file does not commit I'M.SOLAR® to the resolution within this period because it may give rise to a request for additional information, photos, or explanations. After validation of the defect, we undertake to exchange and ship the new equipment to replace the defective product, within 48 hours.

3

As part of the serenity guarantee, a more complete check will be carried out by an external agent. The agent undertakes to take the file under management within 5 working days. He will then become your single point of contact in order to ensure better follow-up. A specific file will be sent to you. You will have to fill in this form with the supporting documents requested (theft complaint, weather claim justification, fire justification, etc.). After validation of the file, the exchange process will be validated. I’M.SOLAR® will contact you to confirm a delivery date. We cannot commit to a delivery date under the serenity guarantee.
Ex: your house has caught fire and you wish to benefit from the serenity guarantee. We will not send materials if your house is not yet rebuilt.