Your photovoltaic installation 100% protected !
You are an individual
CASE 1: an I’M.SOLAR® installer installed the equipment for me
You must register your installation using the online form on our I’M.SOLAR website. This simple and quick process validates the I’M.SAFE guarantee. You thus benefit from the product guarantee, the linear performance guarantee and the peace of mind guarantee on the date of installation
CASE 2: I installed the I’M.SOLAR® material myself
You must register your installation using the online form on our I’M.SOLAR website. This simple and quick process allows you to validate the I’M.SAFE guarantee without the serenity option. Indeed, this option can only be applicable if the installation has been installed or checked/accompanied by an I’M.SOLAR® installer and/or by a partner installer.
You are a professional
CASE 1: I am an I’M.SOLAR® distributor
You can offer your installer/reseller customers the full I’M.SAFE warranty. After the installation of the I’M.SOLAR® equipment by your installer customers, they must imperatively register the guarantee on our online site to validate it. Registration can also be done by the end customer directly.
CASE 2: I am an installer
You have installed the I I’M.SOLAR® products and you wish to validate the full I’M.SAFE guarantee, you must also register your customer’s installation on our website in order to validate it.
You notice a claim, a loss of performance of your solar panels or an incident on your inverters, just send us the following address firstname.lastname@example.org:
- the defects observed,
- a detailed diagram of the connection accompanied by photos,
- any error codes,
- the product serial number(s),
- access to the I’M.SOLAR® Portal (internet tracking),
- the surname and first name of the person who registered the guarantee,
- the duration of the fault
To save time and declare the claim as quickly as possible, we advise you to answer each of the points above.
The request is processed as a priority by our customer service within a maximum of 24 working hours (Monday to Friday from 9 a.m. to 6 p.m.). This translates into a management of the file. The processing of the file does not commit I'M.SOLAR® to the resolution within this period because it may give rise to a request for additional information, photos, or explanations. After validation of the defect, we undertake to exchange and ship the new equipment to replace the defective product, within 48 hours.
As part of the serenity guarantee, a more complete check will be carried out by an external agent. The agent undertakes to take the file under management within 5 working days. He will then become your single point of contact in order to ensure better follow-up. A specific file will be sent to you. You will have to fill in this form with the supporting documents requested (theft complaint, weather claim justification, fire justification, etc.). After validation of the file, the exchange process will be validated. I’M.SOLAR® will contact you to confirm a delivery date. We cannot commit to a delivery date under the serenity guarantee.
Ex: your house has caught fire and you wish to benefit from the serenity guarantee. We will not send materials if your house is not yet rebuilt.